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*   Documentation:
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*  10. Edit in between the ' ' apostrophe marks
*      Example: var question1 = 'My Question Here';
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*      software will automatically handle word wrap and line breaks.
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/* questions and answers text */

var question1 = 'How does a project get started?';
var faqAnswer1 = 'Call 415-927-1300 or email <A HREF="mailto:rhys@ludlowmedia.com">rhys@ludlowmedia.com</A> to schedule a free half-hour consultation. After we discuss your needs, goals, audience, timeline and budget, we will send you a proposal that includes a cost estimate and list of deliverables. Upon acceptance of the proposal, Ludlow Media will send a signed agreement and begin the process.';

var question2 = 'What if I am not sure what need?';
var faqAnswer2 = 'Like some clients, you may choose to consult with Ludlow Media beyond an initial half-hour session, either to review existing footage, or to help assess your needs in greater detail. If this is the case, we are available for consultation.';

var question3 = 'What if I only need help with a part of the process?';
var faqAnswer3 = 'All our services are based on hourly rates and materials.  We are always happy to help out in whatever capacity we are needed. We can shoot, edit or simply make web video clips from your existing edited master.';

var question4 = 'How many Ludlow Media staff members will be assigned to my project?';
var faqAnswer4 = 'Depending on the project, you may be assigned to an editor, a producer or a web designer. This person is your personal project manager and will be your main contact throughout the process. Your project manager may work alone or with in-house staff and associates to create your project. We bring on additional specialists as the need arises.  When shooting on location, we have had as many as 20 people (lighting, sound, camera, makeup, etc.) working on a single project!';

var question5 = 'How does the communication and review process work?';
var faqAnswer5 = 'Foremost, your personal project manager will always be available for any questions or any communications. Depending on the project, and your work style we will agree on milestones and approvals before we proceed.  Some clients prefer to work with us at our office. Perhaps it&#148;s because we buy lunch.';

var question6 = 'What if we are located in a city outside of your geographical area?';
var faqAnswer6 = 'Many of our most satisfied clients are from out of our geographical area. We can fly to shoots, or you can choose to shoot with us when you are here in Northern California. We can also arrange local crews or communicate with a crew you hire. These days, most communication for video post production or web projects can be conducted via e-mail, telephone and fax. Videos as well as websites can be readily viewed online. We usually recommend that you view any final video project on a DVD.';

var question7 = 'How does Ludlow Media set its fees?';
var faqAnswer7 = 'Our project estimates are based on time and materials. Our hourly rates begin at $60 for consultation, meetings and viewing.  Preproduction, producer&#148;s services, web creation, and graphics are $75. DV editing, VO recording, and audio mixing are $95. Uncompressed video editing $110. Most production services (like cameras, lighting, makeup etc) are billed as a day rate or half day rate.  Rates vary by project but typically a camera person and camera range from $700 to $1500 for a full-day ($400 to $900 for a half-day) depending on the camera and operator. We add a 15% production management fee to all field production services to cover scheduling, billing, insurance and ongoing crew evaluation.';

var question8 = 'What is Ludlow Media&#146;s payment and approval process?';
var faqAnswer8 = 'A one-third prepayment on the estimate is usually required at the start of a project. Subsequent payments correspond to the completion of specified milestones and are always contingent upon client satisfaction.';

var question9 = 'Will there be any extra fees incurred during the project that were not specified in the initial cost estimate?';
var faqAnswer9 = 'Extra revisions, change-orders, or Web pages requested by the client beyond terms agreed to in the contract will be billed hourly. We will obtain verbal or written permission from you before performing additional billable work above and beyond the fee set forth in the work order.';

var question10 = 'How long will it take to complete your project?';
var faqAnswer10 = 'This is completely dependent on the scope and nature of the project. We are often complimented for our quick-turnaround. As with most things in life, the results are often better when things are not rushed.  : ) ';

var question11 = 'Who will retain ownership and copyrights for all footage brand identity and creative work?';
var faqAnswer11 = 'Our clients retain complete copyright ownership of all raw footage, final artwork and deliverables. We ask that we may use the work we create as part of our marketing efforts.';